Shipping Policy
Thank you for shopping with Café Hecho en Puerto Rico.
We are committed to delivering your coffee as quickly and safely as possible.
Free Shipping
We proudly offer FREE Standard Shipping on all orders within the United States and Puerto Rico.
Processing Time
Orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will begin processing on the next business day.
Delivery Time
Estimated delivery time is 5–7 business days.
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.
Once your order ships, you will receive a confirmation email with tracking information.
Returns & Refunds Policy
Because coffee is a food product, we cannot accept returns of opened or used items for health and safety reasons.
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged item(s)
- Photos of the shipping box (if applicable)
Once reviewed, we will gladly replace the item or issue a refund when appropriate.
Damaged or Incorrect Orders
We take great care when packing every order.
If you receive:
- the wrong product,
- a damaged package,
- or an item with a manufacturing defect,
please contact us within 7 days of receiving your order.
After verification, we will send a replacement at no additional cost or process a refund if a replacement is unavailable.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot be changed or canceled.
Lost Packages
Once an order has been shipped, delivery becomes the responsibility of the shipping carrier.
If your tracking information indicates that your package has been delivered but you cannot locate it, please:
- Verify your shipping address.
- Check with household members or neighbors.
- Contact the shipping carrier.
If additional assistance is needed, we will gladly help you initiate a carrier investigation.
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
Shipping charges are non-refundable unless the return is due to our error.
Contact Us
If you have any questions about your order or our policies, we're here to help, through our Contact Form.
We will respond as quickly as possible during normal business hours.
Privacy Policy
Your privacy is important to us.
We collect only the information necessary to process your order, provide customer support, and improve your shopping experience.
Your personal information is never sold or shared with third parties for marketing purposes.
Payment information is processed securely through our payment providers and is never stored on our servers.
Terms & Conditions
By placing an order through our website, you agree to these terms and policies.
Product availability, pricing, promotions, and descriptions may change without prior notice.
We reserve the right to cancel any order due to pricing errors, suspected fraud, or circumstances beyond our control.
Freshness Guarantee
Every bag of coffee is carefully packed to preserve its freshness and quality.
We stand behind the quality of our products. If your coffee arrives with a manufacturing defect or compromised packaging, please contact us within 7 days so we can make it right.
Satisfaction Guarantee
Your satisfaction matters to us.
If there is ever an issue with your order, we encourage you to contact our team before leaving a review. We are committed to finding a fair solution and ensuring you have the best possible experience with our coffee.
This commitment reflects the quality and care that go into every bag we produce.